Oceania Cruises Unveils New Guest Experience Enhancements
Oceania Cruises unveiled a suite of new guest service enhancements as part of the line’s OceaniaNEXT initiative. “As OceaniaNEXT continues to evolve, travelers and travel agent partners will see we are innovating and enhancing all aspects of the Oceania Cruises experience, in ways both large and small, yet always meaningful and impactful,” stated James Rodriguez, Executive Vice President of Oceania Cruises.
Shipboard Credit Can Now Be Utilized Prior To Departure
Guests and their travel agents can now utilize shipboard credit prior to departure to purchase sought-after shore excursions and land tours, onboard beverage packages, culinary classes, and dining experiences at La Reserve and Privée. Credit can be used for voyages departing on or after May 19, 2019 via the “Already Booked” section of OceaniaCruises.com, the Travel Agent Center, or by calling Passenger Services at 855-623-2642.
Re-Designed OceaniaCruises.com Homepage
The OceaniaCruises.com homepage has been re-designed with new, intuitive navigation to make planning and managing your Oceania Cruises experience easier than ever. The new navigation is grouped into four tabs at the top of the page site consumers and agents can access information conveniently. The four tabs include:
“Plan Your Cruise” makes it easier than ever to find a cruise or destination, view specialty cruises, and see air and hotel programs at a glance.
“Explore Ashore” delves into the unique aspects of the destinations, shore excursions, land tours, and the line’s hallmark Culinary Discovery Tours.
“Onboard Experiences” maps out the nuances and facets of the lines’ six ships, The Finest Cuisine at Sea, enrichment and wellness for the mind, body and soul.
“Ultimate Value” showcases included amenities, special offers, excursion and beverage packages, travel protection and more.
The line’s dedicated Travel Agent Center also features a host of updates to the marketing tools, tips and training, and travel advisor benefits sections.
Additional updates to OceaniaCruises.com and the Travel Agent Center will be rolled out in 2019.
New Pre Cruise Savings Program
Oceania Cruises has long offered the best future cruise booking savings and incentives for guests that book their next Oceania Cruises voyage on board, or within 30 days of returning home. Oceania Cruises is innovating once again by extending these benefits to guests and travel agent partners for the 30-day period PRIOR to departure. Travelers that have already chosen their next Oceania Cruises experience may reserve it prior to departure and receive the exclusive savings and Best Price Guarantee in advance. Travelers benefit from optimal choice and savings while agents reap the rewards of repeat bookings that are automatically credited back to their agency.
Luggage Valet Service
Oceania Cruises is proud to partner with Luggage Forward®, the specialty service offering travelers the option to have any additional baggage or equipment shipped from their doorstep directly to any Oceania Cruises voyage and then back again. It allows for ultimate relaxation by avoiding the inconvenience of carrying, checking and claiming luggage and even going through Customs.
Service is available to and from more than 150 ports of call. Visit Oceania Cruises’ Luggage Valet service by Luggage Forward® for specific pricing and service locations.
OceaniaNEXT is a sweeping array of dramatic enhancements so transformational, they are inspirational. The Regatta-Class re-inspiration is the first in a line of exciting announcements and enhancements to come in 2018, 2019, and beyond. This ambitious brand initiative will elevate every facet of the Oceania Cruises guest experience to new levels. From thoughtfully crafted new dining experiences and reimagined menus to the dramatic re-inspiration of the iconic Regatta-Class ships, guests will savor The Finest Cuisine at Sea, be pampered aboard intimate and luxurious ships, and be enriched through in-depth destination exploration.