Regent Seven Seas Cruises announced three guest experience enhancements
The cruise line is nearly doubling internet bandwidth size across its fleet by January 2020. Significantly increasing bandwidth compared to 2018 will make free internet surfing more enjoyable for Regent guests as the internet will be faster and even more reliable on all devices.
Guests will begin to benefit from bandwidth expansion starting April 2019. Signing on to Wi-Fi will be smoother through a log-in webpage that appears when guests connect to the ship’s network, and guests will have a more streamlined log-in process enabling unlimited complimentary and effortless web surfing.
Free unlimited valet laundry service for guests sailing in Master and Grand Suites. All guests who sail in a Master Suite or Grand Suite on the cruise line’s ships will enjoy the added benefit of free unlimited valet laundry service starting in April 2019.
A new Digital Guest Survey will help Regent track guest experiences and feedback in real-time. The digital survey replaces end-of-cruise paper guest satisfaction questionnaires.
Guests may easily provide feedback through this web-based questionnaire during the voyage and the feedback is automatically sent to the ship’s officers and company leaders in Miami. This new system will be deployed fleetwide by October 2019.
“Nearly doubling bandwidth provides Regent guests with an even faster and easier free internet experience to stay in touch and share their travel experiences with their family, friends and business associates at home while sailing around the world,” says Jason Montague, Regent Seven Seas Cruises president and chief executive officer. “Across our fleet we continue to refine the small details, such as creating a faster internet, including free valet laundry service for Master and Grand Suite guests, and deploying a tool for real-time guest feedback. This significant investment demonstrates our commitment to providing guests with an unrivaled experience.”
These three initiatives are Regent’s latest guest experience enhancements. Over the past year Regent has completed a $125 million fleet refurbishment program, unveiled its 2020-2021 Voyage Collection with 167 itineraries and new ports, introduced new relaxed outdoor evening dining fleetwide at the Pool Grill, debuted the most immersive luxury Cuban voyage itineraries, and revealed Go Local Tours and Regent Choice small group shore excursions – all while readying to launch its fifth ship, Seven Seas Splendor™, in February 2020.