Victory Cruise Lines Renews Contract with CMI-Leisure
Victory Cruise Lines is pleased to announce its continued partnership with CMI-Leisure following the success of its inaugural season under the management of American Queen Steamboat Company, a Hornblower® Families Company.
Committed to small-ship cruising on the Great Lakes, North American and Canadian coasts, Victory Cruise Lines’ M/V Victory I and sister ship M/V Victory II were acquired by American Queen Steamboat Company in January 2019 and began its inaugural season in May 2019 with the customized hotel management services of CMI-Leisure.
“By working closely with travel partners, like CMI-Leisure, we are able to offer guests an elevated experience while on board our ships,” stated Sarah Neelis, Manager of Hotel Operations for American Queen Steamboat Company.
Specializing in hotel operations, provisioning, crewing and logistics, CMI-Leisure’s meticulous attention to detail has established the brand as a leading hotel concessionaire in the small-ship expedition and cruise market. CMI-Leisure’s expertise in high-quality and cost-efficient leisure management enabled Victory Cruise Lines to seamlessly maintain its superior standards for customer service and experiential travel that can be found across the entire American Queen Steamboat Company fleet.
“The CMI-Leisure team was instrumental in the success of our first season,” shared David Kelly, Executive Vice President for American Queen Steamboat Company. “The overall customer satisfaction scores to date for both Victory ships averaged 9.48 out of ten, due in large part to our day-to-day operations with CMI-Leisure. We look forward to renewing our partnership, as we look to the 2020 season.”
Victory Cruise Lines will welcome a wide range of new offerings in 2020, including six new itineraries highlighting the Great Lakes, St. Lawrence Seaway and coastal New England and a number of premium shore excursion upgrades, as well as pre- and post-cruise stays. The 2020 season will begin April 24 and extend through October. In addition, Victory Cruise Lines will also unveil new itineraries for the currently under-construction M/V Ocean Victory, which will offer expedition cruising in Alaska for the 2021 season.
“Our goal is to deliver turn-key hotel management and hospitality services for our CMI-serviced ships,” said Dietmar R. Wertanzl, President and CEO of CMI-Leisure. “As Victory Cruise Lines expands its offerings in 2020 with new and enhanced itineraries, we will continue to implement innovative solutions that encompass the unique needs of the lines’ distinctive voyages.”
The M/V Victory I and M/V Victory II joined the American Queen Steamboat Company fleet under the Victory Cruise name, alongside the flagship American Queen and the 166-guest boutique paddlewheeler American Duchess sailing the Mississippi, Ohio and Tennessee Rivers, as well as the American Empress in the Pacific Northwest. Upcoming for the cruise line, the new American Countess will debut in 2020 on the Mississippi, Ohio and Tennessee Rivers and the M/V Ocean Victory, currently under construction, will make her maiden expedition voyage to Alaska in 2021.